Accurate Mobility, Inc. Standards of Conduct
Accurate Mobility, Inc. is a small, locally family owned and operated, independent company that began following working in the healthcare industry for over 15 years and witnessing the not so kind way people in need are often treated.

We live in a world that greed and unkindness is too often the norm! We simply want to make a positive difference in those lives that we come into contact with! We have witnessed the benefits of conducting ourselves both personally and professionally by the Golden Rule! Because of that, we incorporate the following in our day to day activities:

• We dignify the gift of life.
• We support traditional values.
• We speak positively and encouraging of others.
• We respect the rights of others and believe everyone has the right to live independently.
• We devote time for reflection.
• We concentrate our focus on our promise to you.
• We strive to build relationships.
• We treat all people with respect, fairness, and kindness.
• We make clinical decisions based on the patient's medical needs and not on financial incentive.
• We do not promote the sale of unnecessary services or equipment.
• We provide customers, clinicians, referral sources, and third-party payers with honest, accurate, and timely information concerning on-going transactions.
• We develop and submit claims for reimbursement in a complete and accurate manner following applicable federal, state, and private healthcare billing practices.
• We cooperate with patient and third-party payers in meeting the patient's medical needs in the most efficient and cost-effective manner available.

We are deeply determined to allow all individuals to keep their dignity in tact, by offering a Give Back Program that allows for us to offer annual assistance to those of limited means. Further, we also have a Recycling Program that low income individuals may benefit from; when items are donated to us, we donate them right back out! We have been very fortunate by the kindness of our existing clients to be able to do this—and to do this often—and we are eternally grateful!

Responsibility of the Patient
You and your homecare company are partners in your healthcare plan. To ensure the finest care possible, you must understand your rights and responsibilities.

As a client, you are responsible for the following:

• To provide complete and accurate information concerning your present and past health and illnesses relevant to the care and/or services provided.
• To inform your healthcare provider of your equipment/supply usage history, including past use of capped rental equipment, purchased products, etc.
• To review the home healthcare company's and/or manufacturer's safety booklet(s) and actively participate in maintaining a safe environment in your home.
• To request additional information on any operational aspect of delivered equipment that you do not fully understand.
• To notify your attending physician when you feel ill or encounter any unusual physical or mental stress or condition.
• To notify the home healthcare company when you will not be at home at the time of a scheduled pickup, delivery, or any appointment with a company representative.
• To notify the home healthcare company prior to changing telephone number, insurance provider, or place of residence, including entering the hospital or nursing care facility.
• To notify the home healthcare company when encountering any problem with equipment and/or services provided.
• To notify the home healthcare company if your physician modifies or ceases your equipment prescription.
• To respect and maintain equipment in good working order as it was provided.
• To understand the outcome if you do not follow the physician-prescribed equipment settings, safe equipment operation, and equipment maintenance instructions, as applicable to the services provided.
• To meet any financial commitments for services provided to you that are not covered by insurance.

Patient Bill of Rights
As an individual who received home healthcare services, you should know and understand that you have the following rights:

• To select those who provide you with home healthcare services.
• To be provided with legitimate identification by any person who enters your residence in order to provide you with home healthcare services.
• To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference, or physical or mental disability.
• To be treated with friendliness, courtesy, and respect by each and every individual representing the company who provides you equipment and/or services.
• To be provided with adequate information from which you can give your informed consent to the commencement of service, the continuation of service, the transfer of service to another healthcare provider or the termination of service.
• To file a concern or complaint with the organization or with state authority without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care and services.
• To receive equipment and services within the scope of your healthcare plan promptly and professionally, while being fully informed as to company policies, procedures and charges.
• To request and receive information regarding equipment or services or costs thereof, privately and with confidentiality.
• To request and receive the opportunity to examine or review your home healthcare records.
• To choose an advanced medical directive. For further information, contact your State Attorney General's Office or a legal advisor.
• To have his or her cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected.
• To be involved in your care planning process.
• To have your communication needs met.
• To be provided the Privacy Practices of those who provide you with home healthcare services.